At any time, we are very pleased to facilitate access to our customers. Hearing first hand about our approach can be helpful in understanding capabilities, ethics and performance.

Some references kindly provided by customers are set out below:

"MMG have provided invaluable assistance by giving us insights into how our customers view us and assisting us to develop effective customer management processes. We have improved our performance to the point that we are rated as an industry leader in this area. MMG's people are excellent, they have extensive real world experience and "practice what they preach" by making us feel like a valuable customer."

"MMG undertook a benchmarking review of our major customer CRM systems. The review clearly identified customer and staff priorities and some important gaps and has helped us in developing an appropriate balance between priority needs and broader CRM offerings."

"Macquarie Marketing clearly identified where our business to business sales activities were relative to international best practice. They provided practical solutions for improving sales effectiveness and better integrating our major customer support."

"Macquarie Marketing assisted us to research and scope a major strategic business opportunity. They provided insights into business drivers, decisionmakers and tactics and provided key tools and a process to help capture the business. We have substantially improved our competitive position."

"I am delighted with the outcomes from our training program with MMG on best practice customer management. The goals set in this program were difficult and at times seemed out of reach. The blueprints set the standard for customer management and were fully endorsed by the executive team. We have moved well down the path of implementation and our customers are impressed with our new approach. Several of them are now looking to implement similar processes in their own organisations."